Existing Pharmacies - Real Time Integration (RTI) with Netcare

Integrating your local pharmacy system with the electronic health record allows your system to communicate information about your patients at the point of care in real time. This means you don’t have to leave your pharmacy system to view information on Netcare and you don’t have to use Pharmacy Batch to submit your data. Currently Kroll is the only Pharmacy Management System that has met Netcare’s requirements for Real Time Integration (RTI).

RTI requires implementation of new technology and often a change to your pharmacy management system, therefore a new PIA must be submitted to and accepted by the OIPC before you can move to RTI.



Steps to Complete the RTI PIA

Pharmacists who need assistance completing a RTI PIA can contact:


    • eHealth Support Services (eHSS) team


  1. Review, Update and implement Privacy and Security Policies and Procedures in compliance with the Alberta Health Information Act (HIA)

    • A template Privacy and Security Policies and Procedures document is available. The consultant will provide this to you and assist you to complete your policies and procedures.
    • Note: It your responsibility to ensure the Privacy Security Policies and Procedures are implemented in your pharmacy. When you sign that PIA document you are telling the Privacy Commissioner that you have all of those policies in place and that you and all your staff will follow them.

  2. Ensure that you have a signed Information Management Agreement (IMA) with Kroll
  3. Complete a PIA and a cover letter

  4. Submit your documents to the Office of the Information and Privacy Commissioner and await notification that the PIA has been accepted by OIPC.
  5. Complete a provincial Organizational Readiness Assessment (pORA)




Provincial Organizational Readiness Assessment (pORA)

While awaiting acceptance of your PIA an eHealth Support Services Consultant will assist you to complete


  • an  EHR Information Management Agreement (IMA) with Alberta Health,  and
  • a provincial Organizational Readiness Assessment (pORA) for Netcare.


The pORA assesses the custodians’ administrative, technical and physical security controls in order to mitigate risks of accidental or malicious access to health information. It is an auditing tool and process to ensure that each authorized custodian has the required processes and measures in place to handle access in compliance with Alberta EHR governance.